Thank you for choosing Vinrep Legs! We strive to offer a seamless shopping experience. Our return and refund policy is designed to provide clarity and convenience for our valued customers.
Duration of Refund Eligibility
Our return and refund policy extends for a period of 30 days from the date you receive your product. If 30 days have passed since the arrival of your item unfortunately, we are unable to offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, the item you wish to return must remain unused and in the same condition as when you received it. It should also be in its original packaging.
Exclusions from Return
Several categories of products are exempt from being returned. Items such as perishable goods (including food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, or flammable liquids or gases are non-returnable. Additionally, gift cards, downloadable software products, and specific health and personal care items fall under non-returnable items.
Required Documentation for Return
For processing your return, we kindly request a receipt or proof of purchase. This helps us efficiently handle your request.
Partial Refunds
In certain situations, partial refunds may be granted:
Refund Process
Upon receiving and inspecting your returned item, we will send an email to confirm the receipt and notify you regarding the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original method of payment within a specific timeframe.
Delayed or Missing Refunds
In the event of a delayed refund, kindly check your bank account first. If there’s still no sign of your refund, contact your credit card company and bank for further assistance. If the issue persists, please reach out to us at passagbusiness@gmail.com .
Sale Items and Exchanges
Only regular-priced items are eligible for refunds; sale items are non-refundable. We only replace items if they are defective or damaged. If you require an exchange for the same item, please email us at passagbusiness@gmail.com for guidance.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. For items not marked as gifts during purchase, the refund will be issued to the gift giver, allowing them to be informed of the return.
Shipping Returns
You will be responsible for the shipping costs associated with returning your item. Please ship your product to QuickBox LLC – 45th Ave, Unit C, Denver, CO 80239 The shipping costs are non-refundable, and any refund processed will exclude the cost of return shipping.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
Customer Support
For any inquiries or clarifications regarding refunds and returns, feel free to contact us at passagbusiness@gmail.com. Our team is here to assist you.
PASSAG BUSINESS LLC
